Werkplaats Op Weg

Automation in the Automotive Industry seems to be the topic of interest currently and in the near future. The ultimate vehicle in this perspective is the autonomous vehicle and several vehicle manufacturers (OEMs) are already testing them; a few even on public roads.

This can and will have an impact on our visits to the workshops for maintenance and repairs. For example, currently, the electric vehicles are already widely spread in a way that it is not yet a commodity in automotive terms, but at the same time not uncommon to normal users. This also influences how the maintenance and repairs are executed. Werkplaats Op Weg investigates how the automotive service industry must be oriented in order to meet the future needs of the automotive industry.

Background

Within the automotive retail industry and dealerships of vehicle brands, there is an uncertainty about the future prospects of their industry. The demand for mobility here is not the main focus of the research, but the development of vehicles. The question: "What development vehicles would go through during the coming period and how does that impact the maintenance process?" has not been investigated in detail. Several other questions such as the following remain unanswered:

How will car technology and infrastructure to develop in the coming years?

To what extent specialized knowledge is needed and what knowledge?

How will develop information technology for maintenance and repair?

To what extent will increase the use of cars instead of car ownership and what are the consequences?

How the function of mechanic/technician develops?

Which business models would be suitable for the maintenance and repair of cars in the future?

Given the developments, how the work should be organized in the future?

Final Outcomes

The project aims to:

Explore and report on trends in vehicle technology in terms of drivetrains, on-board electronics and communications.

Explore trends in maintenance and related process technology for vehicles and identify the driving forces in technology.

Identification and segmentation of customer requirements into logical groups of customers.

Technological trends and customer requirements convert to technological and socio-economic variables.

To identify the requirements in staff skills (training direction, level, etc.) and physical means (including technology, time and place demands on the activities).

Investigate and report on current situations at the workshops (competencies of employees and the physical device).

An orientation towards staff development and investment in physical facilities (equipment) for the workplace of the future, including a possible time frame.

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