Workshop - Quick Response in Office Operations - Q-ROCs

How do you compete in a global economy with competition from low-cost countries? Give your customers exactly what they want, faster than anyone else, and at a competitive price. How? Come to this masterclass to learn the principles!
13.00 uur

Office processing and administration activities have a huge impact on your customer response times as well as your operations cost and quality. Learn how to reduce these response times and increase customer satisfaction while lowering your costs and improving your quality.

Learn how to slash your response times by 80% or more!

Even in manufacturing companies, time spent in office processes and administrative activities accounts for a significant portion of your cost and also impacts your competitiveness in other ways. In fact, for many companies more than half the response time to customers can be spent in office processing, not in shop floor production!

While everyone knows that “time is money” companies underestimate the full impact of time on their operations. Time is a lot more money than most managers realize. Long response times result in a growing spiral of nonproductive activities that not only increase your response time to customers, but also add layer upon layer of cost as well as deteriorating quality in your operations. By significantly reducing your response times, you can cut costs, increase quality, be more responsive to customer requests, and gain significant market share.

Quick Response Manufacturing (QRM) is a comprehensive, companywide strategy for reducing response times throughout your enterprise. Using QRM companies have reduced their response times by 80% or more, cut costs by over 20%, and gained market share. QRM is not just a shop floor strategy, it applies throughout the enterprise, and this masterclass will focus on application of QRM techniques in processes such as order entry, estimating and quoting, and engineering. QRM works particularly well in environments with high variability in demand and processing requirements – situations where Lean techniques (such as takt time) cannot be applied.

Workshop Content

The Power of Time
Identifying the waste due to long response times. Understanding the Response Time Spiral. How reducing your response times can result in lower cost, higher quality and increased market share. Learn about MCT, a powerful metric for lead time, and how to use MCT-Mapping to identify improvement opportunities.

Rethinking Your Organization Structure
Getting to the roots of the Response Time Spiral. How to restructure your organization to minimize response times throughout the enterprise. In particular, you will learn how to implement Q-ROCs (pronounced “queue-rocks”) which are Quick Response Office Cells with exceptional performance.

Identifying Target Opportunities in Your Business
The power of the Focused Target Market Segment (FTMS) to enable response time reduction. How to identify potential FTMSs in your business.

Exploiting System Dynamics Principles
Learn about “system dynamics” interactions which show you how to rethink traditional capacity planning and resource allocation for quick response.

Enterprise-wide Application
For long-term success, QRM principles need to be applied not just in your office processing, but throughout your organization.

Implementing Quick Response in Your Company
Take away a roadmap for successful implementation.

Hands-on Learning Experience
During the class, you will work in teams on several “hands-on” workshops, including (i) identifying waste due to long lead times; (ii) making an MCT map for a typical office process such as quoting or order processing; (iii) brainstorming a possible FTMS for a business.

Industry Case Studies
The class will also include several practical examples of companies that have reduced lead times for office operations by 70-80%, and the corresponding impact on their performance and competitiveness.

** Bonus **

Attendees will receive a copy of Rajan Suri's book: MCT Quick Reference Guide.


This workshop will be conducted in English.

Over de spreker(s)

Rajan Suri

Rajan Suri is Emeritus Professor of Industrial Engineering at the University of Wisconsin-Madison. He received his Bachelors degree from Cambridge University (England) and his M.S. and Ph.D. from Harvard University.

Professor Suri is the Founding Director of the Center for Quick Response Manufacturing (QRM) at the University of Wisconsin-Madison, a consortium in which around 300 companies have worked with the University on developing and implementing QRM strategies. Dr. Suri is author of the original book on QRM, Quick Response Manufacturing: A Companywide Approach to Reducing Lead Times (Productivity Press, 1998), as well as the latest book on QRM, It’s About Time: The Competitive Advantage of Quick Response Manufacturing (Productivity Press, 2010).

Dr. Suri has consulted for leading firms including Alcoa, Boeing, AT&T, Danfoss, Ford, Harley-Davidson, Hewlett Packard, IBM, John Deere, National Oilwell Varco, Pratt & Whitney, Rockwell Automation and TREK Bicycle. Consulting assignments in Europe and the Far East have given him an international perspective on manufacturing competitiveness.

Praktische Informatie

maandag 29 oktober 2018
13.00 - 18.00
Van der Valk Hotel Nijmegen-Lent
€ 295,-
€ 236,-