European Lean Educator Conference 2017

Plenary speakers

Kees Boele

The role of the Educator

Kees Boele
Kees Boele studied Economic Sciences at the Erasmus University in Rotterdam and Philosophy at the VU in Amsterdam. He gained a PhD in both these disciplines in 1995 and 2013 respectively. In 1988 he started lecturing at various universities of applied sciences and was advisor to Twijnstra Gudde. His management career in higher professional education started in 2001, first in the role of programme manager and later as director in 2003. Since 2012 Kees Boele has worked as chairman of the Executive Board at HAN University of Applied Sciences in the Netherlands. His publications include Onderwijsheid (2015), a book about the role of the educator in the era of information.

Keynote: ‘The role of the educator’
In his keynote, Kees Boele discusses the role of the educator in an information society. He indicates the key elements of this role, its limitations and responsibilities.

Vincent Wiegel and Pieter van den Hoogenband

The challenge of lean learning / learning lean

Vincent Wiegel
Vincent Wiegel, Ph.D., is one of the leading experts in the field of Lean in the Netherlands and founder of and professor at the Research Group for Lean & World Class Performance, HAN University of Applied Sciences, Arnhem, The Netherlands. Vincent Wiegel is involved in Lean education and initiates research into the effectiveness of Lean implementations. Besides his wide range of general knowledge and experience, his specific expertise is in Lean product development and Lean in non-manufacturing environments such as healthcare and education.

Pieter van den Hoogenband

Pieter van den Hoogenband is a sports legend: as a triple Olympic champion and former world record holder in competitive swimming Pieter was a role model for many people during his sports career and he still is today. During his athletic career Pieter gained expertise and experience in a variety of fields. He shares his knowledge and his network with organisations that want to perform at their highest level, just like he did. He teaches how for instance carefully developing talent, working more healthily, creating a high performance culture helps in achieving this.
After his swimming career ended he started at EIFFEL and became manager at the Topsport Community. An initiative with the purpose of connecting business, professional sports and science.
Pieter inspires and advises his colleagues and EIFFEL’s customers on performance management and vitality at work.

Katie Anderson

Coaching for Improvement

Katie Anderson

Katie Anderson
Katie Anderson has 20 years of experience in supporting change and improvement in organizations across a range of industries, including healthcare, academia, research, government, start-ups, and insurance. Her primary focus has been on leading transformational change in healthcare organizations. In 2013 she started an independent consulting and coaching practice to help clients deepen their organizational and individual capabilities in problem solving, strategy, and leadership.

Katie Anderson is a faculty member of Catalysis (formerly the Thedacare Center for Healthcare Value) and the Lean Enterprise Institute where she teaches workshops about coaching and problem solving. She also coaches masters students in the Fisher School of Business MBOE program and serves as a Member of the Board for the Mother’s Milk Bank and a Member of the Quality and Patient Experience Board Committee at El Camino Hospital.

Prior to starting her consulting practice, she held senior Lean leadership roles at the Palo Alto Medical Foundation and Stanford Children’s Health, was a Fulbright Scholar to Australia, and served as a consultant for PricewaterHouse Coopers Australia and a research analyst at the University of California at San Francisco and the University of Sydney.

Keynote: ‘Coaching for Improvement’ 
In her keynote, Katie Anderson will present her experiences with using a coaching framework to develop improvement habits and skills of others.

John Bicheno

Lean: the forgotten, the ignored, the possible

Prof. John Bicheno
John Bicheno is Professor of Lean Enterprise at the University of Buckingham, Buckingham UK. Previously he was with the Lean Enterprise Research Centre, Cardiff, where for 12 years he was course director of the M.Sc. program in Lean Operations. He has written 11 books on lean, one of which, The Lean Toolbox, has sold over 110,000 copies.

Keynote: ‘Lean : the forgotten, the ignored, the possible.’
John Bicheno will look back on some of the ‘greats’ (people and concepts) that have been forgotten, other ‘greats’ that have been ignored, and then look forward to some of the emerging ‘greats’. John believes that a new era of Lean is just emerging – building on the past, but opening whole new opportunities.

Kees Luttik

Lean learning / learning lean at Scania

Kees Luttik
In over 25 years, Kees Luttik has held various positions at Scania (Netherlands) including production supervisor, head of training, line manager and manager of the SPS office (SPS = Scania Production System). In the latter position he was responsible for the development of Lean in the Zwolle plant.
Currently, Kees Luttik is working in Södertälje, Sweden, as Head of the global SPS Office of Scania. In this role he is responsible for the development of lean within Scania Production & Logistics worldwide.

Keynote: ‘Lean Learning / Learning Lean at Scania’
Kees Luttik will give a lecture about the ‘lean learning / learning lean’ journey of Scania. He will discuss the challenges which came up in the course of time. It’s easy to explain the lean concept in a PowerPoint presentation but how to make it happen in reality? The key in his presentation is the learning experience of the organization and the Scania Lean learning way.

Ralph Kriechbaum

‘Informal Learning Environments – A Key to Learning Lean’

Ralph Kriechbaum

Prof. Dr.-Ing. Ralph Kriechbaum
Ralph Kriechbaum is an international business consultant and professor at the University of Applied Sciences in Rosenheim, Bavaria, Germany. Previously, he was CEO of companies in the Netherlands, the US and Austria. Combined with an empathetic desire to support organizations and their people in an international context, Ralph researches and fosters learning environments that give people opportunities to grow, both in performance and personal development. He believes that organizations can only develop well if their people have the opportunity to develop themselves well. He coaches corporate leaders during their company’s lean transformation into high performing organizations. He has co-written a recently published book on informal learning spaces that help employees implement lean practices in their working environments.

Keynote: ‘Informal Learning Environments – A Key to Learning Lean’
Ralph Kriechbaum will take you into spaces and environments that give people opportunities to grow their competencies essential to creating lean successes in organizations. It may open new perspectives on how Lean has always been an approach to develop new forms of management.

Jan Riezebos

Going inside the black box of learning

Jan Riezebos
Jan Riezebos is professor of Educational Innovation at the Faculty of Economics and Business of the University of Groningen. His areas of expertise are Operations, Process Improvement, and Management Science. His research focuses on: Quick Response Manufacturing, Behavioral Operations, Lean manufacturing, Planning and Inventory Management, and Educational Innovation. Riezebos is Academic Director of Career Services and Corporate Relations of the Faculty of Economics and Business.

Keynote: ‘Going inside the black box of learning’
Jan Riezebos will open the black box of learning in this presentation. His research in the area of Lean Learning centers on the improvement of learning processes. Understanding, describing and analyzing the learner's journey is essential for improving the efficiency and effectiveness of learning.

Isao Yoshino

Manager's Role & Responsibility at Toyota

Isao Yoshino

Isao Yoshino is a 40-year Toyota leader and spent a total of 14 years in the United States working on various projects; manufacturing, locally in Florida, water-ski boats equipped with Lexus engines, market research on stationary fuel cell equipment, etc. In 1979 and 1980, he became in charge of “Manager-Development Program”, which was a two-year company-wide program (called “Kan-Pro” in Japanese) for all the back-office managers at Toyota HQs in Japan. All managers created their own Hoshin Kanri documents using an A3 and went through a presentation two times a year (in June & December) with the officers attending for Q & A sessions. Through those two years, he witnessed all the managers reconfirm their roles & responsibilities and also relearn the importance of Hoshin Kanri. Yoshino believes the “Kan-Pro” campaign is one of the key practices that made Toyota what it is now.

Keynote: Manager's Role & Responsibility at Toyota
In this keynote Isao Yoshino will take you through the Kan-Pro campaign at Toyota. What was the target? Why was A3 employed for presentations and what were the overall results after the 2-year campaign? Yoshino will also discuss the advantages and disadvantages of Hoshin Kanri and the practical applicability in other organizations.

Karyn Ross

Teaching and Learning Lean in Services

Karyn Ross
An experienced lean consultant, coach and practitioner, Karyn is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique approach, Karyn teaches people how to combine creativity with Toyota Way/lean practices to ensure that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch. This powerful combination enables businesses to continuously deliver the peak service experiences that retain current customers and attract new ones.
A practicing artist, with an MFA in Sculpture, Karyn has been a regular contributor to Lean Leadership Ways Industry Week Blog and has published articles in Lean Management Journal and Industrial Engineer magazine. She is a Lean Leadership leader at The Leadership Network, a leadership and management training provider.

Keynote: Teaching and Learning Lean in Services
In this keynote, Karyn Ross will show how combining creativity with lean principles and practices are the keys to successfully ‘translating’ lean teaching and learning in services.
Many people think that because lean came from manufacturing that the principles and practices simply don’t apply to service processes. Service company leaders and workers don’t think they can use lean because ‘their processes aren’t just short-cycle, transactional and repetitive’. Practitioners who have learned lean in a manufacturing setting sometimes have difficulty ‘translating’ the principles and practices to the specific needs of services, where products and processes can be harder to see. In this keynote, Karyn will cover the unique challenges of teaching and learning lean in service processes, why lean is actually more important in services than manufacturing and how to ‘creatively’ translate lean principles and practices to deliver peak service experiences for customers.

Carin Hendriksen

Lean Learning: a Managers ‘Perspective

Carin Hendiksen

Carin Hendriksen
Carin Hendriksen (Plant manager at Walraven) has more than 17 years of experience with leading lean transformation processes in manufacturing and supply chain organizations. The results were impressing: more than 70% productivity increase, a reduction of the lead time from 30 days to 1 day and almost zero defects (single digit ppm). Carin has broad expertise in the implementation of various lean methods, such as KANBAN, Heijunka, 5S, Kaizen, A3 Thinking, LCIA, U shape assembly lines, TPM, Poka-Yoke, SMED, Visual Management, Reduction Mudas, OEE, etc. In her opinion, however, the key to a successful lean transformation is not in selecting the good methods. Essential is the mindset of the employees and, especially, the mindset of the manager.

Keynote: Lean Learning: a Manager's Perspective
In this keynote Carin Hendriksen will clarify the lessons she learned during her 17 years of experience. She will tell about the struggle to create strategy and alignment, her personal experience with lean leadership and her role in empowering employees and creating teamwork.