HAN
HAN
European Lean Educator Conference 2017

Speakers Day 2

The keynotes on day 2 of the European Lean Educator Conference 2017

Jan Riezebos

Going inside the black box of learning

Jan Riezebos
Jan Riezebos is professor of Educational Innovation at the Faculty of Economics and Business of the University of Groningen. His areas of expertise are Operations, Process Improvement, and Management Science. His research focuses on: Quick Response Manufacturing, Behavioral Operations, Lean manufacturing, Planning and Inventory Management, and Educational Innovation. Riezebos is Academic Director of Career Services and Corporate Relations of the Faculty of Economics and Business. 

Keynote: ‘Going inside the black box of learning’
Jan Riezebos will open the black box of learning in this presentation. His research in the area of Lean Learning centers on the improvement of learning processes. Understanding, describing and analyzing the learner's journey is essential for improving the efficiency and effectiveness of learning.
 

Isao Yoshino

Manager's Role & Responsibility at Toyota

Isao Yoshino
Isao Yoshino is a 40-year Toyota leader and spent a total of 14 years in the United States working on various projects; manufacturing, locally in Florida, water-ski boats equipped with Lexus engines, market research on stationary fuel cell equipment, etc. In 1979 and 1980, he became in charge of “Manager-Development Program”, which was a two-year company-wide program (called “Kan-Pro” in Japanese) for all the back-office managers at Toyota HQs in Japan. All managers created their own Hoshin Kanri documents using an A3 and went through a presentation two times a year (in June & December) with the officers attending for Q & A sessions. Through those two years, he witnessed all the managers reconfirm their roles & responsibilities and also relearn the importance of Hoshin Kanri. Yoshino believes the “Kan-Pro” campaign is one of the key practices that made Toyota what it is now.


Keynote: Manager's Role & Responsibility at Toyota
In this keynote Isao Yoshino will take you through the Kan-Pro campaign at Toyota. What was the target? Why was A3 employed for presentations and what were the overall results after the 2-year campaign? Yoshino will also discuss the advantages and disadvantages of Hoshin Kanri and the practical applicability in other organizations.
 

Karyn Ross

Teaching and Learning Lean in Services

Karyn Ross
An experienced lean consultant, coach and practitioner, Karyn is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique approach, Karyn teaches people how to combine creativity with Toyota Way/lean practices to ensure that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch. This powerful combination enables businesses to continuously deliver the peak service experiences that retain current customers and attract new ones.
A practicing artist, with an MFA in Sculpture, Karyn has been a regular contributor to Lean Leadership Ways Industry Week Blog and has published articles in Lean Management Journal and Industrial Engineer magazine. She is a Lean Leadership leader at The Leadership Network, a leadership and management training provider.

Keynote: Teaching and Learning Lean in Services

In this keynote, Karyn Ross will show how combining creativity with lean principles and practices are the keys to successfully ‘translating’ lean teaching and learning in services.
Many people think that because lean came from manufacturing that the principles and practices simply don’t apply to service processes. Service company leaders and workers don’t think they can use lean because ‘their processes aren’t just short-cycle, transactional and repetitive’. Practitioners who have learned lean in a manufacturing setting sometimes have difficulty ‘translating’ the principles and practices to the specific needs of services, where products and processes can be harder to see. In this keynote, Karyn will cover the unique challenges of teaching and learning lean in service processes, why lean is actually more important in services than manufacturing and how to ‘creatively’ translate lean principles and practices to deliver peak service experiences for customers.
 

Carin Hendriksen

Lean Learning: a Managers ‘Perspective’

Carin Hendriksen

Carin Hendriksen
Carin Hendriksen (Plant manager at Walraven) has more than 17 years of experience with leading lean transformation processes in manufacturing and supply chain organizations. The results were impressing: more than 70% productivity increase, a reduction of the lead time from 30 days to 1 day and almost zero defects (single digit ppm). Carin has broad expertise in the implementation of various lean methods, such as KANBAN, Heijunka, 5S, Kaizen, A3 Thinking, LCIA, U shape assembly lines, TPM, Poka-Yoke, SMED, Visual Management, Reduction Mudas, OEE, etc. In her opinion, however, the key to a successful lean transformation is not in selecting the good methods. Essential is the mindset of the employees and, especially, the mindset of the manager.

Keynote: Lean Learning: a Manager's Perspective
In this keynote Carin Hendriksen will clarify the lessons she learned during her 17 years of experience. She will tell about the struggle to create strategy and alignment, her personal experience with lean leadership and her role in empowering employees and creating teamwork.